This policy explains what personal information TimeTrace Labs Ltd collects through www.timetracelabs.com, why we collect it, and what choices you have.
TimeTrace Labs Ltd is the data controller for this website and is based in the United Kingdom.
Important: This notice applies to this public website only. Product and clinical data processing is governed by separate customer agreements.
Information We Collect
- Information you send us: If you contact us, we may receive your name, work email, company, and the details of your message.
- Website operation and security data: Like most websites, our hosting and security systems may process technical request data such as IP address, browser and device type, date/time, requested URL, and referrer in order to deliver and protect the website.
- Website analytics data: We use Cloudflare Web Analytics on public pages to understand aggregate traffic and performance (for example page views, page URL, referrer, browser family, approximate location, and usage timestamp). This analytics setup is configured to operate without advertising or analytics cookies.
Please do not send patient-identifiable or sensitive health data through public email or contact forms.
How We Use Your Information
- To reply to your message and continue conversations you request.
- To operate, troubleshoot, and protect the website from abuse or security incidents.
- To review aggregate traffic patterns so we can improve site content and performance.
We do not sell personal data.
Legal Basis for Processing
- Consent: When you choose to send us information (for example by email or form).
- Legitimate interests: To run, secure, and improve our website, including the use of privacy-preserving aggregate analytics.
- Legal obligations: Where processing is required to comply with applicable law or regulatory obligations.
How We Protect Your Information
We use appropriate technical and organizational safeguards designed to protect information collected through this website. No online system can be guaranteed 100% secure, but we take reasonable steps to reduce risk.
Data Sharing and Disclosure
We may share limited website data only when needed with:
- Service providers that help us host, maintain, secure, and monitor the website (including Cloudflare).
- Professional advisers or authorities where disclosure is required by law or needed to protect legal rights.
International Data Transfers
Some providers may process data outside the UK. Where relevant, we use appropriate contractual and legal safeguards for those transfers, such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to standard contractual clauses, or other lawful transfer mechanisms.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or object to certain uses of your personal data.
To make a request, contact us at hello@timetracelabs.com.
If you are in the UK and are not satisfied with our response, you may contact the Information Commissioner's Office (ICO): ico.org.uk.
Links to Other Websites
If you follow links to third-party websites, their privacy practices apply to your activity on those sites.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date shows the latest revision.
Contact Us
Questions about this policy can be sent to hello@timetracelabs.com.